Doking Canada · 盾皇
Return & Exchange Policy
Doking Canada supplies wholesale bubble tea and dessert ingredients from our Toronto and Montréal warehouses. Because these are food-grade products, our return policy is built around food safety while making sure any order that arrives damaged, defective, or incorrect is made right.
Last updated: July 2026
What we accept
We accept returns and exchanges for products that arrive defective, damaged in transit, or shipped in error (wrong item, wrong quantity).
Exchanges are available for the same or an equivalent product.
Return window
Please report any defective, damaged, or incorrect item within 30 days of delivery. Contact us as soon as you notice the issue so we can resolve it quickly.
Food-safety exclusion
For food-safety reasons, opened or used food products cannot be returned unless they were defective on arrival. Unopened products in their original sealed packaging are eligible during the return window.
How to start a return or exchange
Email info@doking.ca with your order number, the product name, and a photo of the issue (for damaged or defective items). Our team will confirm the return or exchange and the next steps.
Return shipping costs are the customer’s responsibility. For items that arrive damaged or defective, we can often resolve the issue from a photo and ship a replacement, so a physical return may not be needed.
Refunds and replacements
Once we confirm the issue, we will send a replacement or issue a credit or refund to your original payment method. Refunds are processed after the returned item is received or the issue is verified by photo.
Questions
For anything about an order, a return, or an exchange, email info@doking.ca or reach us through our contact page. We answer in English, 中文, and français.